Shipping & FAQ
We are proud to offer free worldwide shipping on all orders. From our front door to yours - at no cost to you!
Covid-19 Shipping Update
We are doing our best under difficult circumstances to ship and deliver your order quickly and safely. Our order processing time is increased from 1-3 business days to 5-7 business days.
Shipments may however experience significant delays (up to 5-10 business days longer). We appreciate your understanding and patience. Please let us know if you have any questions or concerns.
I’VE JUST PLACED AN ORDER, WHAT HAPPENS NEXT?
Please allow 1 - 3 business days of processing time for your order to be dispatched from our warehouse.
HOW LONG IS THE SHIPPING TIME?
For domestic (US) shipping we offer:
- Express Shipping (average transit time: 4-9 business days) at a rate $6.90.
- Free standard shipping (average transit time: 10-25 business days)*.
*Please note that currently because of Covid-19 outbreak with a focus on delivering your order without significant delays we are shipping only with Express USPS.
For International orders we offer Free standard worldwide shipping
(average transit time: 15-30 days).
WILL I RECEIVE A TRACKING NUMBER?
Once your order is shipped, we will send you an email containing a tracking number. This tracking number might take up 3-4 days before it updates.
Please check this link to track your orders: www.17track.net/en
CAN I CANCEL MY ORDER?
You are able to cancel your order! You must cancel your order 12 hours after creating it for the cancellation to be applied. All you need to do is send us an email with the subject line «CANCEL» and your name & address details in the letter. Our email address is: firstname.lastname@example.org.
Please note: our cancellation fee is 10% (as we still have to cover costs of the payment processors companies).
I HAVE ENTERED AN INCORRECT ADDRESS
If you have misspelled or auto-filled your address incorrectly please notify us immediately via email at email@example.com. We can replace an incorrect entered address within 12 hours after the checkout.
We charge 10% cancellation & restocking fee.
REFUNDS AND RETURNS
We do not accept returns or exchanges unless the item you purchased is defective or arrived damaged.
MY ORDER ARRIVED DAMAGED
We do ship every Calming Dog Bed with extra care and tightly packaged in a strong wrapping material. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please contact us with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)